Shipping policy

At PHZON, we are committed to providing customers with a clear, reliable, and transparent shipping experience. This Shipping Policy explains our order processing times, shipping transit times, delivery estimates, tracking information, and other important delivery details.

This policy applies to eligible orders shipped within the United States.

Shipping Destinations

PHZON currently ships to valid residential and business addresses within the United States.

Customers are responsible for providing complete and accurate shipping information during checkout, including:

  • Full name

  • Shipping address

  • City

  • State

  • ZIP code

  • Email address

  • Phone number

Incorrect or incomplete shipping information may result in delivery delays or failed delivery.

Order Cut-Off Time

Our daily order cut-off time is:

12:00 AM Eastern Standard Time (EST)

Orders placed after the cut-off time will begin processing on the next business day.

Orders placed on weekends or U.S. public holidays will begin processing on the next available business day.

Order Processing Time

Orders are typically processed within:

1–3 business days

Processing time may include:

  • Payment verification

  • Order confirmation

  • Product preparation

  • Quality inspection

  • Packaging

  • Shipment handover to the carrier

Processing time is separate from shipping transit time.

Shipping Transit Time

After your order has been processed and handed over to the shipping carrier, the estimated transit time is:

6–9 business days

Transit time begins once the carrier accepts the package.

Estimated Delivery Time

The estimated total delivery time is:

7–12 business days

This includes:

  • Processing time: 1–3 business days

  • Shipping transit time: 6–9 business days

Delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping fees are calculated and displayed during checkout before payment is completed.

Shipping costs may vary depending on:

  • Delivery destination

  • Order value

  • Package size and weight

  • Available shipping method

  • Promotional offers

All applicable shipping charges will be clearly displayed before you place your order.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing available tracking information.

Tracking details may include:

  • Tracking number

  • Shipping carrier

  • Shipment status

  • Estimated delivery updates

Please allow up to 48 hours for tracking information to become active after shipment confirmation.

Delivery Delays

Delivery delays may occur due to circumstances outside our reasonable control, including:

  • Severe weather

  • Public holidays

  • Carrier service interruptions

  • High shipping volumes

  • Transportation delays

  • Incorrect shipping information

  • Other unexpected events

If your order experiences a significant delay, please contact our customer service team for assistance.

Incorrect Shipping Information

Customers are responsible for ensuring that the shipping address provided during checkout is complete and accurate.

If you notice an error, please contact us as soon as possible.

We will attempt to update the information before shipment; however, changes cannot be guaranteed after an order has entered processing.

PHZON is not responsible for delays or failed deliveries caused by incorrect or incomplete customer-provided information.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please:

  • Confirm the shipping address on your order

  • Check around the delivery location

  • Ask household members, neighbors, or building management

  • Review any carrier delivery notifications

  • Contact the shipping carrier

If the package remains missing, please contact us with your order number and tracking information.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact us as soon as possible.

Please provide:

  • Order number

  • Tracking number

  • Description of the issue

  • Photos of the product and packaging, if applicable

We will review the available information and provide appropriate assistance.

Multiple Shipments

Some orders may be shipped in multiple packages depending on product availability or order size.

If this occurs:

  • You may receive multiple tracking numbers

  • Packages may arrive on different dates

  • Separate shipping updates may be provided

You will not be charged an additional shipping fee solely because an order is divided into multiple shipments.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will try to accommodate your request, but changes or cancellations cannot be guaranteed after the order has entered processing or shipment.

Orders that have already shipped must follow our Return and Refund Policy.

Contact PHZON

For questions regarding shipping, tracking, delivery, or existing orders, please contact us:

Business Name: PHZON

Email: info@phzon.com

Phone: +1 973-992-4698

Business Address: 2378 Zanker Rd, San Jose, CA 95131, United States

When contacting us about an existing order, please include your order number and the email address used during checkout so we can assist you more efficiently.