Shipping policy

Last Updated: October 27, 2026

At PHZON, we aim to provide a clear and reliable shipping experience. This Shipping Policy explains our order processing procedures, estimated delivery times, tracking information, and other shipping-related details for orders placed through www.phzon.com.

Please review this policy before placing your order.

1. Order Processing Time

Our standard order processing time is 1–3 business days.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Order processing includes order verification, preparation, and packaging before shipment. Processing times may vary depending on order volume, product availability, public holidays, or other operational circumstances.

Please note that order processing time is separate from shipping transit time.

2. Shipping Time and Estimated Delivery

For orders shipped to the United States, our standard estimated shipping timeframe is as follows:

  • Order Processing Time: 1–3 business days.

  • Shipping Transit Time: 6–9 business days.

  • Estimated Total Delivery Time: 7–12 business days.

The estimated total delivery time includes both order processing and shipping transit time.

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on the shipping destination, carrier operations, weather conditions, public holidays, and other circumstances beyond our control.

Customers should refer to the applicable shipping information displayed at checkout when placing an order.

3. Shipping Methods and Costs

Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping availability, delivery estimates, and charges may vary depending on the destination and the products ordered.

Please review the shipping information and final order total at checkout before submitting your payment.

4. Order Confirmation and Tracking

After placing an order, customers should receive an order confirmation email containing the relevant order details.

Once the order has been shipped, a shipping confirmation email with tracking information will be provided when available.

Tracking information may take some time to become active after the carrier receives and scans the package.

Customers can use the tracking information provided in the shipping confirmation to check the shipment's progress.

If you have not received your shipping confirmation or need assistance locating your tracking information, please contact us at info@phzon.com.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping address, including the recipient's name, street address, apartment or unit number where applicable, city, state, and ZIP code, before completing checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee that an address change can be made after an order has entered processing or has been shipped.

Additional delivery attempts, address correction charges, or other carrier-related costs may apply in certain circumstances.

6. Shipping Delays

Although we aim to process and ship orders within the estimated timeframes, delays may occasionally occur.

Possible causes include:

  • Severe weather conditions.

  • Public holidays and peak shopping periods.

  • Carrier operational delays.

  • Incorrect or incomplete shipping information.

  • Transportation disruptions.

  • Other circumstances beyond our reasonable control.

If a shipment is delayed, we encourage customers to check the available tracking information first.

If the tracking information has not been updated for an extended period or the package appears to be experiencing a delivery issue, please contact our customer support team for assistance.

7. Lost, Damaged, or Incorrect Orders

If your order appears to be lost in transit, arrives damaged, or contains an incorrect item, please contact us as soon as possible.

When contacting us, please provide your order number, the email address used at checkout, and any relevant photographs or tracking information that may help us investigate the issue.

We will review the available information and work with you to determine an appropriate resolution in accordance with our policies and applicable law.

8. Undeliverable Packages

Packages may be delayed or returned to the sender if the shipping address is incomplete, incorrect, inaccessible, or otherwise undeliverable.

If a package is returned to us, please contact our customer support team to discuss the available options.

Any additional shipping arrangements or charges will be communicated where applicable before proceeding.

9. Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing it.

Requests are subject to the order's processing and fulfillment status. We cannot guarantee that changes or cancellations can be completed once an order has entered fulfillment or has been shipped.

If an order has already been shipped, please refer to our Return & Refund Policy for information about eligible returns.

10. Contact Us

If you have questions about this Shipping Policy, delivery estimates, tracking information, or an existing order, please contact us using the information below.

Store Name: PHZON

Email: info@phzon.com

Phone: (412) 271-5579

Business Address:

131 Edgewood Ave
Pittsburgh, PA 15218
United States

Website: https://www.phzon.com

For order-related inquiries, please include your order number and the email address used at checkout so we can assist you more efficiently.

Thank you for shopping with PHZON. We appreciate your business and aim to provide a clear and convenient shopping experience.