Refund policy

At PHZON, customer satisfaction is important to us. If your purchase does not meet your expectations, you may request a return, exchange, or refund according to the conditions below.

This policy applies to eligible orders purchased through our website.

Return Window

Customers may request a return or exchange within 30 days of the delivery date.

The 30-day period begins on the date the order is marked as delivered by the shipping carrier.

Requests submitted after 30 days may not be accepted.

Return Eligibility

We accept returns for both defective and non-defective products.

Eligible reasons may include:

  • Damaged or defective items
  • Incorrect items received
  • Incorrect size or color
  • Products that do not fit
  • Change of mind

Returned items must meet the condition requirements below.

Product Condition

To qualify for a return, products must be:

  • Unused and unworn
  • Unwashed and unaltered
  • In original condition
  • Free from stains, odors, damage, or signs of wear
  • Returned with original tags, accessories, and packaging when applicable

Items that show signs of use, washing, alteration, or customer-caused damage may not qualify for a refund or exchange.

How to Request a Return

Before returning any product, please contact our customer service team.

Please provide:

  • Your full name
  • Order number
  • Email address used during checkout
  • Product name
  • Reason for the return
  • Photos if the product is damaged, defective, or incorrect

After reviewing your request, we will provide return instructions and the applicable return address.

Please do not send products back before receiving return approval.

Return Shipping

Approved returns must be sent by mail.

Customers are responsible for return shipping costs unless the product received was incorrect, defective, or damaged due to our error.

We recommend using a trackable shipping service and keeping the tracking information until the return process is complete.

PHZON is not responsible for return packages that are lost, damaged, or sent to an incorrect address.

Restocking Fee

PHZON does not charge a restocking fee for eligible returns.

Exchanges

We accept exchanges within 30 days of delivery, subject to product availability.

Customers may request an exchange for:

  • A different size
  • A different color
  • Replacement of a defective or incorrect item

Returned products must meet all return requirements before an exchange can be processed.

If the requested replacement is unavailable, we may issue a refund instead.

Damaged or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect product, contact us within the return period and provide:

  • Your order number
  • A description of the issue
  • Photos of the product
  • Photos of the packaging, if applicable

We will review your request and provide the appropriate solution.

Non-Returnable Items

The following items may not be eligible for return:

  • Items returned after 30 days
  • Worn, washed, or altered items
  • Items without original tags or packaging
  • Items damaged after delivery
  • Unauthorized returns
  • Final sale items clearly marked as non-returnable
  • Personalized or customized items, where applicable

Return Inspection

Once your returned item arrives at the designated return location, it will be inspected.

We will notify you whether your return has been approved or rejected.

Returns that do not meet the stated requirements may be refused.

Refund Processing

Once your return has been received, inspected, and approved, your refund will be processed within 7 days.

Refunds will normally be issued to the original payment method used during checkout.

Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

Refund Amount

Approved refunds generally include the eligible product purchase amount.

The following charges may be non-refundable:

  • Original shipping fees
  • Return shipping costs
  • Additional service fees

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests, but cancellations cannot be guaranteed after an order has entered processing or shipment.

Orders that have already shipped must follow the return process described in this policy.

Contact PHZON

For questions regarding returns, exchanges, or refunds, please contact us:

Business Name: PHZON

Email: info@phzon.com

Phone: +1 973-992-4698

Business Address: 2378 Zanker Rd, San Jose, CA 95131, United States

Please contact us before returning any product. Do not send returns directly to the business address unless instructed by our customer service team.