Refund policy

Last Updated: October 27, 2026

At PHZON, we want you to have a clear and straightforward shopping experience. This Return & Refund Policy explains the conditions for returning eligible products and requesting a refund for purchases made through www.phzon.com.

Please review this policy before placing an order. All return and refund requests are subject to the conditions described below and applicable consumer protection laws.

1. Return Window

Customers may request a return within 30 days from the delivery date of their order.

To qualify for a return, the item must meet all applicable return conditions outlined in this policy. Return requests submitted after the 30-day return window may not be accepted, except where otherwise required by applicable law.

Please contact our customer support team before sending any item back. We will provide the applicable return instructions and return authorization information.

2. Return Eligibility

To be eligible for a return, products must meet the following requirements:

  • The return request is submitted within 30 days of delivery.

  • The item is new, unworn, unwashed, unused, and unaltered.

  • The item remains in its original condition.

  • Original tags and labels remain attached, where applicable.

  • Original accessories, components, and included items are returned.

  • The item is free from stains, odors, damage, and signs of wear.

  • Original packaging is included when reasonably possible.

All returned items are subject to inspection to determine whether they meet the applicable return requirements.

3. Non-Returnable Items

The following items are generally not eligible for return:

  • Items that have been worn, washed, used, or altered.

  • Items with stains, odors, damage, or other signs of use.

  • Items missing required tags, accessories, or components.

  • Items clearly marked as Final Sale or otherwise identified as non-returnable before purchase, where permitted by law.

  • Items submitted for return after the 30-day return window.

  • Returns that do not meet the applicable eligibility requirements.

These exclusions do not limit any rights customers may have under applicable consumer protection laws, including rights relating to defective, damaged, or incorrectly supplied products.

4. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact us at info@phzon.com within 30 days of receiving your order.

  2. Provide your order number, the email address used at checkout, the item you wish to return, and the reason for your request.

  3. Wait for our response and return instructions before sending the item back.

  4. Package the eligible item securely and follow the return instructions provided by our customer support team.

Please do not send returns to our business address without first receiving return instructions. The appropriate return destination will be provided when your return request is reviewed.

Unauthorized returns or packages sent without sufficient order information may experience processing delays.

5. Return Shipping Costs

Unless otherwise required by applicable law or agreed by PHZON, customers are responsible for the shipping costs associated with returning an item.

Return shipping costs are generally non-refundable. We recommend using a trackable shipping service and keeping the shipping receipt until the return has been completed.

PHZON does not charge a restocking fee for eligible returns.

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible with your order number and relevant photographs. We will review the issue and explain the available resolution in accordance with our policies and applicable law.

6. Refund Processing

Once your returned item has been received and inspected, we will notify you whether the return has been approved.

For approved returns, refunds will be processed within 7 days after the return has been received, inspected, and approved.

Approved refunds will generally be issued to the original payment method used for the purchase, unless otherwise required by applicable law or agreed through an appropriate payment arrangement.

After we initiate a refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.

If you have not received your refund after the applicable processing and posting period, please contact your payment provider or reach out to us for assistance.

7. Exchanges

Exchanges may be requested for eligible items within the 30-day return window, provided the items meet the return conditions described in this policy.

Exchange requests are subject to product availability and confirmation by our customer support team. If the requested replacement is unavailable, we will discuss the available options with you.

Please contact us before returning an item for an exchange. Additional shipping arrangements may apply.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

Cancellation requests depend on the order's processing and fulfillment status. We cannot guarantee cancellation once an order has entered fulfillment or has been shipped.

If an order cannot be canceled, customers may contact us to discuss the applicable return options after delivery, subject to this policy.

9. Contact Us

If you have questions about this Return & Refund Policy or need assistance with a return or refund, please contact us using the information below.

Store Name: PHZON

Email: info@phzon.com

Phone: (412) 271-5579

Business Address:

131 Edgewood Ave
Pittsburgh, PA 15218
United States

Website: https://www.phzon.com

When contacting us about a return or refund, please include your order number and the email address used at checkout so we can assist you more efficiently.